Strategic Job Description
Every employee at the Louisiana Children’s Museum has the same Strategic Job Description. It includes three elements, listed in order of priority.
- Your first priority –Is to achieve the museum’s purpose. In other words, you in particular are responsible for everything.
- Your second priority –Is to help others achieve the museum’s purpose.
- Your third priority –Is to carry out your job function.
The Birthday Host is an essential player in the delivery of the museum’s experience. A child celebrates their birthday once every year, and at LCM we bring the party! Our Birthday Hosts are responsible for creating an extraordinary experience for each child celebrating with LCM. Each Host must have the
ability to CELEBRATE and create meaningful memories for the birthday child, their family, and their guests.
Birthday Hosts serve as the day-of, on-site coordinator for visitor’s birthday parties. They will assist the family with a variety of party responsibilities: unloading supplies, setting up the party room, leading a fun birthday activity, facilitating “Happy Birthday” for the family, cutting and serving cake, and assisting with clean-up. Beyond this, Birthday Hosts will set the tone and energy for the entire party; they must be able to create a fun, playful, and child-centered atmosphere. In addition, Birthday Hosts must be able to address any issues, questions, or complications in a friendly and enthusiastic manner.
- Reports to: Marketing & Reservations Coordinator
- Coordinates with: Museum Experience Managers, Visitor Services Associates
- Interacts with: Museum front-line staff, museum visitors, birthday families
- Some college experience required, with a concentration is hospitality studies, theater, or communications
- 1 year experience in customer service, sales, or the hospitality industry
- Excellent communication and public speaking skills
- Experience working with children and families
- Weekend availability: Saturdays and Sundays
- Willing to work flexible hours to suit the museum’s needs
- Ability to produce quality work in a close team environment
- FUN! People-person, party-minded
- Self-starter; takes initiative
- Problem solver; able to adapt on the fly
- Strong time management
- Detail oriented
- Able to identify a visitor’s needs, and provide quality customer service
- Excellent oral communications skills
- Imaginative thinker; able to create the extraordinary on a daily basis
- Ability to accept feedback and willingness to continually improve
Key Responsibilities and Duties
- Prep the Celebration Rooms before each party time slot. Check for cleanliness, supplies, ambiance, and any catering orders.
- Coordinate with the Marketing & Reservations Coordinator for the party schedule of the day. Liaison with Dickie Brennan’s staff to coordinate catering delivery to the Celebration Rooms.
- Greet party families along the Welcome Deck of the museum; unload their supplies and escort the family to the Celebration Rooms
- Maintain open and easy communication with the party caregivers: reviewing the schedule, making them feel welcome, celebrating the birthday child
- Lead any planned activities inside of the Celebration Rooms
- Facilitate singing “Happy Birthday;” cut cakes and distribute to party guests
- Assist in clean-up: cleaning up activity supplies, packing leftover cake and storing, packing the gift/present cart, bring all supplies back to the family’s vehicle
- Escort the party family & guests into the museum to play!
- If there are gaps in the party schedule of the day, Birthday Hosts will be reassigned to assist in other areas of the museum.
- Participate in monthly front-line staff trainings
- Other duties as assigned
- Birthday Activity Curriculum
- Birthday schedules
- Birthday training manual
- Educational Program Calendar, Special Events Calendars
Time Allocation (Current)
- Birthday Facilitation: 100%
- Problem Solving / Customer Service: 100%
Equal Opportunity Employment
The Louisiana Children’s Museum is committed to providing equal employment opportunities to all qualified applicants and employees in hiring and all other aspects of employment, without regard to gender, race, color, national origin, religion, sexual orientation, age, disability, or other status protected by applicable law. In addition, the Louisiana Children’s Museum provides reasonable accommodations to qualified disabled individuals in all aspects of employment, including the application process.